Terms of Sales
General conditions of use and sale
Date of entry into force: December 18, 2023
Preliminary article - Identification
This site is operated by ZED BT (hereinafter, "Bonton"), Bonton, a simplified joint-stock company with a share capital of 1000 euros, whose registered office is at 466 rue des Mercières 69140 RILLIEUX-LA-PAPE registered in the register From the trade of companies in Lyon under number 982 146 821, itself represented by Mrs. Émilie ZANNIER.
Article 1 - Our commercial policy
Bonton creates, designs, manufactures and markets ready -to -wear items, Accessories fashion, shoes, products of living art as well as furniture for children (hereinafter, " Products »).
Bonton has set up, in parallel with the stores it operates and its distribution network, an e-commerce distance sales system accessible to consumer customers (hereinafter, the " Customer ") Via the following URL: www.bonton.fr Below, the " Site »).
The purpose of these General Conditions is to define the terms and conditions of online sale and the delivery of products, as well as define the rights and obligations of the parties within this framework.
The applicable version of the General Conditions is that available online on the site on the date of the customer's order. They can be supplemented if necessary by conditions of use specific to certain services offered on the site, which complement these general conditions and, in the event of a contradiction, prevail over the latter.
The fact that Bonton does not prevail at some point in any of the general conditions of sale cannot be interpreted as a renunciation of prevailing later from any of the said conditions.
The nullity of a contractual clause does not result in the nullity of the general conditions of sale. The temporary or permanent incapplication of one or more clauses of the general conditions of sale by Bonton cannot be worth renunciation of its part of the other clauses of the general conditions of sale which continue to have their effects.
The site is accessible to all users of the Internet network in principle 24/24, 7/7, except interruption, scheduled or not, by Bonton or its providers, for the needs of its maintenance and/or security or cases of force majeure or update of the site. Bonton cannot be held responsible for any damage, whatever the nature, resulting from the unavailability of the site.
Bonton does not guarantee that the site will be free from anomalies, errors or bugs, or that the site will operate without breakdown or interruption. In this regard, in this regard, it can freely and its full discretion any period of unavailability of the site or its content. Bonton cannot be held responsible for data transmission problems, connection or unavailability of the network.
Article 2 - Buy on our StoreOnline - Legal capacity
- Legal capacity
The site is accessible:
- To any natural person with full legal capacity to engage in respect of these general conditions. The natural person who does not have full legal capacity can only access the site with the agreement of their legal representative.
- To any legal person acting through a natural person with legal capacity to contract in the name and on behalf of the legal person.
2. Acceptance of general conditions
The acceptance of these general conditions by the Customer is materialized by a check box in the order form. This acceptance can only be full and whole. Any acceptance subject is considered void and not avenue. The customer who does not accept being bound by these general conditions must not place an order on the site.
- Site registration
The ordering on the site does not necessarily require the customer to register on the site by filling out the form provided for this purpose.
In all cases, the customer must provide theOutfit Information marked as compulsory.
If the customer decides to open a personal space, registration automatically results in the opening of an account on behalf of the Customer (hereinafter, the " Account ), Giving it access to a personal space (below, the " Personal space ) Which allows him to manage his purchases in a form and according to the technical means that Bonton considers the most appropriate.
The Customer guarantees that all the information he gives in the registration form is correct, up to date and sincere and is not marred by any deceptive nature.
He undertakes to update this information in his personal space in the event of modifications (in particular: change of postal address), so that they always meet the aforementioned criteria.
The Customer is informed and accepts that the information entered for creating or updating their account is proven to be his identity. The information entered by the customer engages him as soon as they are validated.
The customer can access his personal space at any time after having identified with his connection identifier as well as his password.
The Customer undertakes to personally use his account and not allow any third party to use it in his place or on his behalf, except to bear full responsibility.
He is similarly responsible for maintaining the confidentiality of his identifier and his password, any access to the site using the latter being deemed to be made by the customer. The latter must immediately contact Bonton to the contact details mentioned in article 2 of these if he notices that his account was used without his knowledge. He recognizes Bonton the right to take all appropriate measures in such cases.
The control form contains theOutfit Essential information on order, the price of products (including applicable taxes or taxes), payment methods and possible delivery methods as well as delivery costs.
Article 3 - Product characteristics - Card Gifts
Before any online order and in application, in particular the provisions of article L111-1 of the Consumer Code, the customer can read, on the site, the characteristics of each product he wishes to order.
The products are offered for online sale within the limits of available stocks and depending on their arrival, or subject to the possibility of ordering them if necessary.
The products concerning the products, provided on each sales page, is that communicated to Bonton by the suppliers of these products.
Bonton will ensure that photographs and product descriptions on the website are as faithful as possible to the products themselves. The products offered for sale are described and presented with the greatest accuracy possible.
The products comply with the French legislation in force and the standards applicable in France. The responsibility of the company Bonton cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the customer to check with local authorities the possibilities of importing or using the products that you plan to order.
Article 4 - Order process
In order to place their order, the Customer must select the product (s) he wishes to buy on the e-shop by taking care to check the choice of color and sizes options.
He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the entered elements.
Once the selection is completed, you will have to validate the basket and then go to the next "delivery" step in order to enter the billing and shipping address, and choose the desired delivery method. The customer must clearly indicate the information necessary for delivery.
To finalize the order, the Customer must choose the payment method and will then be able to complete the confidential information relating to the purchase of his basket on the secure interface, which will formalize the sales contract firmly and permanently.
An email is automatically sent to the Customer to confirm their order, provided that the email address indicated in the form does not include an error.
This email confirms the order and summarizes the reference number of the order, the products ordered by the Customer and their prices, the procedures for delivery of the products, the procedures and conditions of withdrawal via his account and the address or link to the Customer service to which the customer can provide any questions regarding his order.
The Customer can follow the condition of his order by consulting the "My Account" section on the site. For any questions relating to the follow -up of his order, the customer can contact Bonton customer service Monday to Friday, 10 a.m. to 1 p.m. and from 2 to 6 p.m., excluding holidays, by email: contact@bonton.fr
Article 5 - Price
The sale prices of products are displayed on the site.
The selling prices of the products indicated are expressed in euros and are all taxes included (TTC) but do not include delivery costs, which are the responsibility of the customer and are invoiced in addition to the price of the products.
The sale prices of products are those in force on the date of the validation of the order by the Customer.
Bonton reserves the right, at its free discretion and in the way of terms of which it will be the sole judge, to offer promotional offers or price reductions.
The delivery costs will be indicated before the final validation of the order by the Customer. Prices also do not take into account any promotional offers and personal discounts, indicated before the final validation of the order. Prices include value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of products sold by Bonton on the site.
Product prices can be modified by Bonton at any time, however, prices cannot be changed once the order of the customer is placed. In addition, if one or more taxes or contributions, especially environmental, came to be created or modified, upwards as down, this change may be reflected in the sale price of products sold by Bonton on the site.
Article 6 - Payment methods
For the payment of the price of products and shipping costs, you can follow the terms indicated in your order form.
The entire price of products is due to order. At no time can the sums paid be considered as deposit or deposits. The Customer can pay his order online by bank card: Visa, Mastercard, American Express, Apple Pay and Paypal. The latter must indicate the number appearing to the front of his bank card, the expiration date of his bank card, the cryptogram appearing on the back of his bank card. The customer guarantees Bonton that he has the authorizations necessary to use the payment method he will have chosen for his order, when validating his order form.
Bonton reserves the right to suspend or cancel any execution of an order and/or any delivery, regardless of its nature and level of execution, in the event of default or partial payment of any sum which would be due by the Customer, in the event of a payment dispute during administration, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.
Bonton is also possible to request supporting documents from the customer before validating an order. Indeed, as part of a command verification procedure, Bonton may ask the customer to send by mail, mail or fax Outfit of supporting documents. The order will then only be validated after receipt and verification of the elements sent. In the absence of receipt, within 15 days of the order, the latter will be deemed to be automatically canceled.
The customer can make their purchases in peace; We undertake to do everything to ensure the security and confidentiality of the data transmitted online, in particular bank details, via our payment partners. The site uses a secure payment mode SSL (Secure Socket Layer) which allows the encryption of bank details during their transmission to the network. The customer can see that the transmission is encrypted by software as soon as the symbol of the padlock appears in his browser. The transaction is carried out via its payment partners, who alone have banking information provided on the site at the time of payment.
Once the order is placed, the Customer will have the original invoice in the "My Account" section on the site.
Bonton keeps full property of the products sold until the perfect price collection, including delivery costs.
ARTICLE 7 - Shipping
Bonton delivers to the following countries of the European Union: France and Monaco, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, country-Bottoms, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden (excluding special areas imposing the out-of-tax sale, in particular the French overseas departments)). For more information on delivery, the customer can contact customer service by e-mail: contact@bonton.fr
The products are delivered to the address provided by the customer when ordering. The customer must verify the completeness and compliance of the information he provides in Bonton. In the event of an error of the customer in the delivery address, the package will be returned by the carrier with the NPAI mention ("does not live at the address indicated"). In the event of delay and/or delivery error, the Customer can in no case engage the responsibility of Bonton in the event of a delivery defect, and the Bonton customer service will contact the customer for a second delivery of the customer .
The customer is informed before the validation of his order of possible delivery methods for the ordered product as well as the deadlines and costs corresponding to each of these modes.
The Customer must select the desired delivery method and give all the information necessary for the actual delivery of the product according to this mode.
The customer is solely responsible for recovering the products delivered within the necessary deadlines.
Bonton cannot be held responsible for delivery delays if they are attributable to the unpredictable and insurmountable fact of a third party to the contract or a case of force majeure.
Delivery is offered from 150 € of purchase, in France only, in Colissimo with discount without signature.
For any order placed online and confirmed on the site, the preparation of the order will take place within 2 working days, within the limits of available stocks. In the case of an order which would include one or more unavailable products, Bonton only sends the available products for the order and proceeds to the cancellation and therefore the reimbursement of unavailable products. Customer service will then contact as soon as possible with the customer.
An email will be sent to you at the time of shipping products, provided that the email address indicated in the registration form does not include an error. Upon receipt of this email, you can take into account the delays of the carriers announced below.
Colissimo:
This delivery method guarantees the presentation of your package under 3 to 5 working days for the sum of 6.90 euros, in mainland France and Monaco only, from shipment thanks to the post and the Colissimo service (excluding time of control and preparation of the command). Deliveries are made from Monday to Saturday morning, except holidays. The package is supported by the Post Office and given to the delivery address indicated by the Customer. In the absence of the customer during delivery and if the packages of the package allow it, the factor will leave the package in the mailbox. Otherwise, a passing notice will indicate to the customer where to withdraw the package from the nearby post office for 15 days.
International Colissimo :
This delivery method is reserved for European countries and allows you to present your package between 5 to 8 working days from 7.90 euros. Delivery is only made from Monday to Friday except holidays. The package will be given against signature. In the event of absence during delivery, a passing notice with the contact details of the carrier will be filed to agree with a new presentation. Orders may be subject to any taxes and customs fees of the destination country and will be the responsibility of the customer.
Our products are packaged in order to comply with vigor transport standards, and to ensure optimal protection of products during their delivery. The customer is asked to comply with these same standards when returning from the product. Any damage noted of a product on the return due to a problem of not respected packaging may result in partial refund or non-reimbursement of the product in the event of impossibility of resale as it is or in the event of worsening of the technical problem indicated.
We recall that it is the customer's responsibility to inspect his packages upon receipt and to notify any anomaly (damage, damage to the package, a missing product compared to the delivery slip, broken products, delivery date not in accordance with normal deadlines from the delivery service, reference error, etc.) to the company Bonton, within 3 working days. In the event that such mentions have not been brought to the attention of Bonton, the product is deemed to be accepted by the customer and cannot be subject to any dispute concerning his delivery.
You are responsible for the goods deposited in your hands as soon as they are given, the transfer of possession resulting in the transfer of risks.
Article 8 - Packaging
We do not offer online gift packaging.
Article 9 - Right of withdrawal and returns
The right of retraction will be exercised according to the terms provided for in the consumer code. A standard withdrawal form is reproduced in appendix 2 of these.
All products may be withdrawn, except those excluded by article L. 221-28 of the Consumer Code, reproduced below:
The right of withdrawal cannot be exercised for contracts:
- Provision of services fully executed before the end of the withdrawal period and whose execution began after express prior agreement of the consumer and expressly renouncing their right of withdrawal;
- Provision of goods or services whose price depends on fluctuations on the financial market escaping the control of the professional and likely to occur during the withdrawal period;
- Provision of goods made according to consumer specifications or clearly personalized;
- Provision of goods likely to deteriorate or expire quickly;
- Provision of goods which have been unconstruction by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- Provision of goods which, after having been delivered and by their nature, are inseparable with other articles;
- Provision of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market escaping the control of the professional;
- Maintenance or repair work to be carried out in an emergency at the consumer's home and expressly asked by him, within the limit of spare parts and strictly necessary works to respond to the emergency;
- Supply of audio or video recordings or computer software when they were unicked by the consumer after delivery;
- Providing a newspaper, periodical or magazine, except for subscription contracts to these publications;
- Concluded during a public auction;
- Services of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;
- Supply of digital content not provided on a material support whose execution began after express prior agreement of the consumer and expressly renouncing their right of withdrawal.
The Customer has a period of 14 frank days to return the ordered product (s), without having to motivate his decision or to bear other costs than those provided for in this article. This period runs from the day after the first working day following the order day delivery day or the delivery day of the last product when the order is subject to staggered delivery in several times.
Bonton cannot be held responsible if the customer incorporates his delivery address incorrectly.
For deliveries made in mainland France: The return costs are free.
If you want to make a return of your package:
We invite you to contact customer service at the following email address: contact@bonton.fr
Our team will send an email containing a Colissimo return slip.
Part of this slip is to be glued on the return package. Please also join inside your package, your delivery voucher present during reception, on which you will have surrounded the products to be returned.
Prepare your package and place it:
- in post office
- in your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/ Retourbal
If you opt for a post office or a merchant of the La Poste network, do not forget to have the cachet or the signature affixed. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint.
For deliveries outside mainland France: returns are at your expense as well as any customs taxes.
Join your delivery voucher (initially present in your package) to your return package, on which you will have notified the product (s) to return.
2) return the articles with the carrier of your choice as soon as possible (Colissimo, DHL, FEDEX, UPS, we recommend you select a delivery monitoring) to the following address:
Bonton Return service
1 rue des Lacs
Log. South entrance dawn
10800 Moussey
France
As indicated in our general conditions of sale, the return costs are your responsibility.
Upon receipt of the package and subject to the control of the items, we will reimburse directly on the means of payment used for the purchase.
If you have paid with a voucher or a gift card, it will be recredited.
We invite you to preciously keep proof of filing, in the event of a complaint.
If you wish to make a second return for your order, please contact Bonton customer service at the following email address: contact@bonton.fr
Bonton informs that no refund may take place before having previously received and controlled the conformity of the state of the product (s) concerned by this request.
Bonton will reimburse the customer at the latest within 14 days from the date on which he is informed of the customer's decision to withdraw. However, we will be able to postpone the reimbursement until product recovery, the date chosen is that of the first of these facts. If the customer wishes to keep this amount in the form of having on his Bonton account in order to use it as a deduction of a future order, he must inform customer service when his return request.
When an order is placed with a reduction voucher, the value of the reduction voucher will be deducted from the amount of having or reimbursement in proportion to the amount of the items ordered.
In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the reimbursement of the sum, in the event of the exercise of the right to Reviving, will be carried out by Bonton, in all cases, to the one who made the payment.
The return is offered within the limits of a return by order, delivered to mainland France.
If the Customer wishes to make an additional return to an order having already benefited from a first return, the Customer must contact customer service so that it validates the request. It should be noted that the shipping costs will be borne by the customer.
To obtain more information on the return of your additional return package, we invite the customer to contact Bonton customer service at the following email address: contact@bonton.fr
Article 10 - Legal guarantees
Bonton recalls, however, that the customer benefits from legal non-compliance guarantees as well as because of the hidden defects in the thing sold, including compliance defects resulting from the packaging of the products ordered on the site.
If the customer notes that the product delivered to him presents a defect, a lack of conformity or is damaged, he must inform Bonton of the contact details mentioned in article 2 of these, indicating the nature of the defect, of the Non-compliance or damage noted and by sending it any useful proof, especially in the form of photography (s).
Bonton will organize with the carrier of its choice the terms of return, which it will inform the buyer by any useful means. Bonton will bear the costs of this return.
The products must imperatively be returned to Bonton in their original packaging.
The feedback from products that do not respect the terms described above cannot be taken into account.
Bonton will carry out the necessary checks and will offer the customer the replacement of the product as far as possible. If the replacement of the product is impossible, Bonton will reimburse the customer the full price paid for the product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following The date on which Bonton will have informed it of the impossibility of replacing the product.
The legal texts relating to legal guarantees are reproduced in appendix 1 of these.
Article 11 - Customer obligation
Customers are solely responsible for the choice and use they make of products. It is up to them to check the adequacy of products to their specific needs and constraints prior to the purchase of said products.
Finally, it is up to customers to take all appropriate measures to protect their own data and/or software stored on their IT equipment and this against any involvement.
Article 12 - Bonton responsibility
- Bonton undertakes to regularly carry out checks in order to verify the operation and accessibility of the site. As such, Bonton reserves the right to temporarily interrupt access to the site for maintenance reasons. Likewise, Bonton cannot be held responsible for the momentary difficulties or impossibilities of access to the site which would originally have external circumstances, force majeure, or which would be due to disturbances of telecommunications networks.
- Bonton does not provide the customer with no guarantee as to the adaptation of products to their needs, expectations or constraints.
3. Bonton's responsibility is excluded in the event of damage, direct or indirect, affecting goods or persons, suffered by the customer or a third party, and resulting from the following cases:
- Negligence or fault committed by the customer or by a third party;
- Any use in conditions that are obviously non -compliant for the use of products.
- Bonton cannot be held responsible for non -performance or delay in the execution of sales contracts due to circumstances external to it or a case of force majeure, being expressly specified that are considered as force majeure , in addition to those who are usually retained by the jurisprudence of French jurisdictions: exceptional bad weather, natural disasters, fires and floods, lightning, attacks, cases of rupture or blocking of telecommunications networks, means of transport or Postal services including due to strikes, the damage caused by viruses for which the existing security means do not allow their eradication, as well as any legal or regulatory or public obligation imposed by the competent authorities and which would have the effect of substantially modifying these general conditions.
- In any event, the responsibility likely to be incurred by Bonton for these acts is expressly limited to only proven direct damage suffered by customers.
Article 13 - Personal data
Bonton practices a personal data protection policy, the characteristics of which are explained in the document entitled "Privacy Policy" whose customer is expressly invited to read.
Bonton understands that data protection and privacy is an issue for theOutfit Internet users visiting the site. Bonton undertakes, in accordance with the RGPD regulations, to respect your privacy and to protect your personal data, that is to say likely to identify you directly or indirectly as a person.
As part of the order, Bonton aims to collect personal data from the customer. Bonton undertakes to protect personal data from customers.
The files with personal data necessary for the order are notably kept on the servers of the host host. This service provider ensures that it is in accordance with the prescriptions of the General Data Protection Regulations (GDPR). Bonton does not communicate and does not trade in personal data from customers.
At the order of the order on the site, the Customer expressly agrees to the collection and processing of his personal data necessary to carry out orders.
The purpose of the personal data collected by Bonton is to allow the completion of the order. The different personal data will not be kept longer than necessary for the purposes for which they have been collected, including with regard to compliance with legal or tax obligations.
In accordance with the provisions of law n ° 78-17 of January 6, 1978, as modified by law n ° 2004-801 of August 6, 2004 called "Data Protection", and to the General Data Protection Regulations (RGPD) , subject to justifying your identity, any customer, whatever their nationality, has a right of access, modification and deletion of their personal data. Each customer is also entitled to request a limitation of processing their data and also has a right to data portability as well as a right to oppose the processing of personal data concerning them.
In any event, any customer has the right to make any complaint with the CNIL.
Article 14 - Intellectual property
All data of whatever kind, and in particular texts, graphics, logos, icons, images, illustrations, audio or video clips, brands, software ... including the underlying technologies used, appearing on the site, are necessarily protected by copyright, trademark law and all other intellectual property rights.
The Customer undertakes under these conditions not to reproduce, summarize, modify, alter or rebroadcast, without prior express authorization from Bonton, some text, title, application, software, logo, brand, information or Illustration, for a use other than strictly private, which excludes any representation for professional or rebroadcasting in number.
Likewise, the customer undertakes not to copy all or part of the site. Any other use constitutes counterfeit and sanctioned under intellectual property without the prior authorization of Bonton. Any total or partial reproduction of our product catalog is strictly prohibited. Any creation of a hypertext link from a website to the site must be subject to an express authorization in Bonton.
Article 15 - Newsletter
By checking the box provided for this purpose or by expressly giving their agreement for this purpose, the customer accepts that Bonton can send him, at a frequency and in a form determined by him, a Newsletter (newsletter) that can contain information relating to its activity.
Customers will have the ability to unsubscribe from Newsletter By clicking on the link provided for this purpose, present in each newsletters (newsletters).
Article 16 - Bloctel
You have the possibility of registering for free on a list of opposition to telephone canvassing Bloctel (www.bloctel.gouv.fr) in order to be no longer unloaded telephonely by a professional with whom you do not have a contractual relationship in progress, In accordance with law n ° 2014-344 of March 17, 2014 relating to consumption.
Any consumer has the possibility of registering for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php.
Article 17 - Links and third -party sites
Bonton cannot in any case be held responsible for the technical availability of websites or mobile applications operated by third parties (including its possible partners) to which the customer would access through the site.
Bonton does not fall asleep for content, advertisements, advertisements, products and/or services available on such third -party mobile sites and applications of which it is recalled that they are governed by their own conditions of use.
Bonton is also not responsible for transactions between the customer and any advertiser, professional or trader (including his possible partners) to whom the customer would be oriented through the site and cannot in any case be a party to Some possible disputes, whether with these third parties concerning in particular the delivery of products and/or services, guarantees, declarations and other any obligations to which these third parties are held.
Article 18 - Prohibited behavior
- Are strictly prohibited: (i) All behaviors likely to interrupt, suspend, slow down or prevent the proper functioning of the site, (ii) all intrusions or attempts at intrusions in Bonton systems, (iii) All embezzlement of the system resources of Site, (iv) All actions likely to impose a disproportionate charge on the latter's infrastructure, (v) all damage to safety and authentication measures, (VI) All acts of undermining rights and interests , commercial or moral of Bonton or users of its site, (VII) any practice diverting the site for purposes other than those for which it was designed and finally more generally (VIII) any breach of these general conditions or to laws and regulations in force.
- It is also strictly prohibited to monetize, sell or concede all or part of access to the site, as well as to the information it contains.
- In the event of a breach of any of the provisions of this article or more generally, from offenses to laws and regulations, Bonton reserves the right to take all appropriate measures and to initiate any legal action.
Article 19- Integrality of conditions
A change in legislation, regulation or a court decision making one or more clauses of these general and non -avenue general conditions of sale cannot affect the validity of these general conditions of sale. Such a change or observation could in no case allow the customer not to comply with these general conditions of sale.
Article 20 - Duration and application
These conditions apply throughout the duration of putting online services offered by Bonton. The latter reserves the right to adapt or modify these general conditions of sale at any time. However, in the event of modifications, the general conditions of sale applicable to the order placed by a customer on the site are those accepted by the customer on the day of the placing of his order.
Article 21 - Applicable law and disputes regulation (including mediation)
These conditions as well as the training, interpretation and effects of any sales contract concluded on the general site are governed by French law.
It is also recalled that any consumer has the right to use a consumption mediator for free for the amicable resolution of the dispute between it to a professional. To this end, Bonton guarantees the customer the effective recourse to a consumption mediation system.
Mediation of consumption disputes: in accordance withUX provisions of the Consumer Code concerning the amicable dispute settlement, Bonton adheres to the mediator service the center of the consumption of the consumption of justice conciliators.
In the event of a dispute, you can submit your complaint on its site: www.cm2c.net or by post by writing to 49 rue de Ponthieu, 75008 Paris.
You can use the mediation service for consumption disputes linked to an order placed on the Internet.
It is finally recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding the use of justice. In the event of failure of this mediation procedure or if the Customer wishes to enter a court, the rules of the Code of Civil Procedure will apply.
The customer can also come into contact with the dispute resolution platform posted by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.
In the event of a question or complaint, the Customer may address whether it wishes to Bonton customer service by e-mail: contact@bonton.fr or by mail at the registered office of Bonton: 466 rue des Mercières 69140 Rillieux- la-pape.
In the event of legal settlement of the dispute, the competent court will be appointed in accordance with the rules of jurisdiction issued by French law.
Annex 1 - Legal texts relating to guarantees
Article L. 217-4 of the Consumer Code:
The seller is required to deliver good to the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from the packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.
Article L. 217-5 of the Consumer Code:
The property is in accordance with the contract:
If it is specific to the usually expected use of a similar property and, if applicable:
-if it corresponds to the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;
- if he presents the qualities that a buyer may legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
Or if he presents the characteristics defined by mutual agreement by the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted.
Article L. 217-7 Consumer code:
The defects of conformity which appear within twenty-four months from the issuance of the property are presumed to exist at the time of deliverance, unless proven otherwise. For second -hand goods, this period is set at six months. The seller can fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.
Article L. 217-8 Consumer code:
The buyer is entitled to demand the conformity of the property from the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same is true when the defect originates in the materials which he himself provided.
Article L. 217-9 Consumer code:
In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice results in a manifestly disproportionate cost with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then required to proceed, except impossibility, according to the modality not chosen by the buyer.
Article L. 217-10 Consumer code:
If the repair and replacement of the property are impossible, the buyer can make the property and be returned the price or keep the property and have part of the price. The same faculty is open to him:
1 ° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month of the buyer's complaint;
2 ° or if this solution cannot be without major inconvenience for it given the nature of the property and the use it seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity is minor. »»
Article L.217-11 of the Consumer Code:
The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost for the buyer. These same provisions do not preclude damages allocation.
Article L. 217-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed by two years from the issuance of the property.
Article L. 217-16 of the Consumer Code:
When the buyer requests the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a furniture is acquired, a repair covered by the guarantee, any period of immobilization of 'At least seven days is added to the duration of the guarantee that remained to run. This period runs from the buyer's intervention request or the provision for compensation for the property in question, if this provision is after the request for intervention.
Article 1641 of the Civil Code:
The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1643 of the Civil Code:
He is held hidden vices, all the same he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.
Article 1644 of the Civil Code:
In the case of articles 1641 and 1643, the buyer has the choice to make it and to be returned the price, or to keep it and have part of the price.
Article 1648 paragraph 1 of the Civil Code:
The action resulting from crippling vices must be brought by the buyer within two years from the discovery of the vice.
Annex 2 - withdrawal form
Retraction
Return service
I notify you by this, my withdrawal of the contract relating to the product below mentioned:
Ordered:
Order number :
Client name :
Customer address:
Client's signature :
Date :